NAPS KYC Error Fix Guide — practical steps (Hinglish)
Is article mein hum step-by-step dekhenge ki NAPS portal par jab Aadhaar e-KYC / KYC error aata hai to usko kaise fix karein. Ye guide bilkul simple Hinglish mein hai — jo bhi steps diye gaye hain unko follow karo.
Short overview: Kya hota hai problem?
Jab aap NAPS me KYC/ Aadhaar verify karte ho to common errors aa sakte hain: Aadhaar offline file invalid, OTP not received, Name/DOB mismatch, ya “KYC Failed” message. Ye errors mostly data mismatch, document format ya temporary portal issue se hote hain.
Quick checklist before fix shuru karein
- Registered mobile aur Aadhaar number sahi hai ya nahi check karo.
- SMS/OTP receive ke liye DND off rakho; network stable ho.
- Documents JPG/PNG ho aur size 100–500 KB ho.
- Browser updated ho (Chrome/Edge recommended); pop-ups allowed ho.
Step-by-step fixes (order follow karo)
Step 1: Mobile & SMS check
- Ensure Aadhaar me jo mobile registered hai wahi pass rakho.
- DND off rakho; SMS permissions check karo.
- OTP delay ho to 10–15 minute baad retry karo.
Step 2: Aadhaar offline XML/QR (jab OTP fail ho)
- Aadhaar portal se offline XML/QR download karo (agar possible ho) aur seedha portal pe upload karo.
- XML/QR ko ZIP na banayein; extension .xml/.qr/.png sahi rakho.
Note: Offline XML ke liye bhi pehle Aadhaar OTP chahiye hota hai; family member se temporary help le sakte ho.
Step 3: Name / DOB mismatch fix
- Aadhaar pe jo name likha hai wahi format registration me daalein (initials/spaces ka dhyan rakho).
- Agar Aadhaar galat hai to UIDAI correction apply karo; temporary: passport/10th certificate ready rakho.
Step 4: Document upload size & format
- Image 100–500 KB aur JPG/PNG format me hone chahiye.
- Large file ho to online compressor se size reduce karo (quality 70%+ rakho).
- File name me special characters na rakho.
Step 5: Browser & cache fix
- Browser cache clear karo (Chrome → Settings → Clear browsing data).
- Incognito mode se login karke try karo.
- Agar mobile me issue ho to desktop/PC se open karo.
Step 6: Email mismatch / change
- Profile → Edit me jaake email update karne ki koshish karo.
- Agar edit blocked ho to helpline ko contact karke change request raise karo.
Advanced: Agar fir bhi solve na ho
- Screenshot error message le lo (helpline ke liye jaruri).
- Help/Contact se grievance number note karo aur email template bhejo (screenshot attach karein).
- Agar 7 working days me response nahi aaye to district training centre/ITI office se contact karo.
Quick checklist (copy-paste)
- Registered mobile ready
- Correct Aadhaar spelling
- Image size 100–500 KB, JPG/PNG
- Browser cache clear + incognito try
- Still issue → raise grievance with screenshot
Last updated: 13 Aug 2025
Frequently Asked Questions
+ Aadhaar OTP nahi aa raha — ab kya karun?
Network aur DND check karo; 10–15 minute baad retry karo. Agar phir bhi nahi aata to Aadhaar offline XML/QR use karo ya family ke mobile se OTP le kar upload karo.
+ Name mismatch ka quick fix kya hai?
Registration mein Aadhaar pe jo name hai wahi daalein. Agar Aadhaar galat hai to UIDAI correction apply karo. Temporary: passport/10th certificate ready rakho.
+ File upload error: "Invalid file type" — solution?
Ensure file JPG/PNG ho aur size 100–500 KB. Agar badi file ho to compress karke upload karo. File name me special characters na rakhein.
+ Contract pending approval dikh raha hai — kya karun?
Employer se contact karo. Agar employer approve nahi kar raha to unko details bhejein. Agar long pending ho to NAPS helpdesk me screenshot ke saath grievance raise karo.
+ KYC fail ke baad grievance kaise raise karein?
Portal ke Help/Contact section se grievance form bharein; screenshot attach karein; registration id mention karein; email + helpline dono use karein for faster response.
